What do I do if my video freezes?

07 Sep 2010

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	What do I do if my video freezes?

Solution If your Video is frozen for more than 5 seconds follow the below steps before contacting our support team.

** If you are watching the video using our new embeded player within Internet Explorer**
- Click refresh on your internet browser and the page will attempt to reconnect_

** If you are watching the video within Windows Media Player**
- Click the stop button and then click the play button. At which point it will attempt to reconnect.

If the video is still frozen please open a support ticket off of the main page.

www.b2support.com

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05 Sep 2008 08:33 PM